Any return of goods must be ratified, in writing or by email, by Les Pierres de l'Oussia.
Books, tarot cards, oracles, boxes that have been opened and have no defects will not be taken back.
Incorrect delivery information: Packages returned to us for an address error not on the part of the customer, will only be reshipped if the customer pays the postage for this new shipment. The shipping costs will then depend on the current postage rates.
So take care to inform your delivery addresses (apartment number, street, postal code ...).
If the customer requests a refund, the latter will be made without postage.
Under Article L121-16 of the Consumer Code, the customer has a withdrawal period of 14 clear days from the delivery of his order. return of product for exchange or refund, without penalties except for shipping and return costs. Returned products must not have been opened, used or damaged. The amount of your refund will be sent to you by check within 15 days, provided that it is returned to us in its original packaging and accompanied by the corresponding invoice.